Good Neighbor Fund helps during COVID-19

Good Neighbor Fund Helps Those In Need


PNM understands the concerns around this very serious topic and has options to help customers through difficult times.

The safety of PNM employees and our ability to serve our customers is of the utmost priority for PNM. The company has readiness protocols in place and will continue working to ensure business continuity and serving New Mexico communities.

For more information on the PNM Good Neighbor Fund, visit, or to learn more about what PNM is doing, visit

PNM is giving back to its customers this holiday season by paying down, or even paying off, past-due electric bills for qualified families, small businesses, and nonprofits through the PNM COVID Customer Relief Fund.

With COVID hardships, many businesses allowed customers to defer their bills, however, now those same customers are facing large past-due balances and are worried about how they will ever get caught back up.

PNM customers are experiencing the same worry, but PNM has partnered with HELP NEW MEXICO, a nonprofit community action agency that helps people with emergency assistance and is stepping up to help provide some much-needed financial relief this holiday season.


Residential customers:

1)      Must provide verification of all household income

2)      Must provide copies of IDs for household

3)      Must provide a copy of your past-due PNM bill

4)      Must apply by calling PNM at 855-364-2950 or apply online at

5)      Full eligibility requirements at

Small businesses and nonprofits:

1)      Must be a small business with 50 or fewer employees or a 501(c)3 nonprofit

2)      Must be in the restaurant, retail, hospitality, leisure, entertainment, or services industry

3)      Must provide a copy of your past-due PNM bill

4)      Must apply online at

Assistance can cover part, or all, past-due balances and is available first come, first serve. Must apply no later than December 31. More information about the PNM COVID Relief Program is available at

About PNM

With headquarters in Albuquerque, PNM is the largest electricity provider in New Mexico, serving more than 530,000 customers in dozens of communities across the state. PNM is a subsidiary of PNM Resources, an energy holding company also headquartered in Albuquerque. For more information, visit