Very few know the streets in town as well as a PNM meter reader. Each one walks an average of 8-10 miles per day and drives 20-40 miles per day, collectively, reading more than 570,000 electric meters statewide per month.
A PNM meter readers do more than read meters though, they get to know their customers instinctively.
Two particular PNM meter readers in Santa Fe recently helped customers who were in distress by being aware of their surroundings and being in the right place at the right time.
“I am proud of Chris and Estevan, two meter readers in Santa Fe, for taking the swift action they did to render aid to customers in need,” said Pat Vincent- Collawn, Chairman, President and CEO of PNM Resources.
“They demonstrated our company’s commitment to the values of safety and caring.”
Last week, Chris Chavez, a PNM meter reader in Santa Fe, was on his route when he noticed an older man working on his vehicle. Suddenly, the vehicle started rolling back into the street, striking the customer, and knocking him down to the ground where he lost consciousness and sustained a serious injury to his head.
Chavez rushed to his aid, called 911, found the customer’s wife’s name and phone number in our system, and called her to inform her of the situation. 911 and the customer’s wife arrived shortly thereafter to take the customer to the hospital.
The man’s wife thanked Chavez and told him that just weeks earlier the customer had brain surgery and any fall could potentially be deadly to him.
Chavez is a native New Mexican and has been a meter reader with PNM for about 2-years.
“I saw the situation unfolding in front of my eyes and I was worried for our customer,” said Chris Chavez, Santa Fe PNM meter reader.
“I was glad I was in the right place at the right time to be able to help our customer and get first responders to him.”
Estevan Anaya, another PNM meter reader in Santa Fe, recently helped a PNM customer who appeared to be in physical distress.
The woman was shaking and having difficulty breathing. Anaya offered to call 911 for her, which she affirmed was needed.
Anaya explained the customer’s condition to the 911 operator, passed along the pertinent information, and stayed with her until the ambulance arrived. He kept the customer calm and gave her reassurance that help was on the way.
Anaya was born and raised in Santa Fe and has been with PNM for about 3-years as a meter reader.
“I saw someone in need of help, so I helped them,” said Estevan Anaya, Santa Fe PNM meter reader. “I care about my community and it was just the right thing to do.”
In Santa Fe alone, there are only 11-meter readers reading nearly 78,000 meters each month. Protective dogs, watchful homeowners, locked gates, inattentive drivers, inquisitive customers, and inclement weather are just a handful of things meter readers encounter each and every day.
To be a meter reader, you have got to have a hard-working spirit, a love for the outdoors, be fast and accurate with great knowledge of the community.
PNM meter readers are essential workers, they remain committed to serving customers by safely obtaining meter readings from New Mexico homes and businesses, producing accurate customer billing, and maintaining a statewide current average reading accuracy of 99.84 percent.
Chris Chavez, PNM meter reader in the field Estevan Anaya, PNM meter reader in the field